Refund and Exchange Policy
We want to ensure your satisfaction by offering a clear and transparent policy regarding returns and exchanges. Here are the applicable conditions:
Deadline for a refund or exchange
- Exchanges or refunds are possible within 14 days following the purchase of a plant or inert product.
- Refunds will be made to the original method of payment (credit card, debit card or cash).
- No refunds or exchanges will be accepted after 14 days .
Products excluded from refund or exchange
- Items purchased on clearance.
- Items marked as final sale.
Conditions for a refund or exchange
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For plants :
- The plant must be in perfect condition, with no signs of poor maintenance or neglect (e.g. insufficient or excessive watering).
- The plant must be in its original pot and not have been replanted.
Specific exclusions
No refunds or exchanges for:
- Plants whose price ends in $0.44 or $0.75 .
- Products on clearance or with a yellow label.
- Items discounted 30% and more .
Procedure for a return or refund request
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Contact us by email :
- orders@pepiniere.ca
- If the order was picked up : return it directly to the store.
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If the order has been delivered :
- Return the product in its original packaging.
- Return shipping costs are the responsibility of the customer.
Products damaged during delivery
- Report any damage within 48 hours of receipt by contacting us via email.
- Provide your order confirmation number for quick tracking.
Return with invoice and order number
- A return is possible within 7 days of purchase if you present the invoice and the associated order number.